Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and — importantly — how SMS messaging works when you opt in.
SMS / Text Message Communications
By providing your mobile phone number and opting in to receive SMS or text messages from Signature Auto Rentals, you acknowledge and consent to the following. Messages are sent from our toll-free number (888) 565-2880 and are administered in compliance with applicable toll-free messaging and 10DLC requirements:
You consent to receiving messages from us
When you submit your phone number or opt in via our website, forms, or booking flow, you consent to receive text messages from Signature Auto Rentals. These messages may relate to your reservation, rental status, vehicle availability, promotions, or other service-related updates.
Your information is not shared for third-party marketing
We do not sell, rent, or share your personal information (including your phone number) with third parties for their independent marketing purposes. Your data is used solely to provide and improve our services to you.
Message frequency
Message frequency varies. Depending on your activity, you may receive anywhere from a few messages per week to several messages per month. Message frequency is recurring and not fixed — the number of messages you receive will vary based on your rental activity and interactions with us.
How to opt out (STOP)
You may opt out of receiving future SMS messages at any time by replying STOP to any text message you receive from us. Once you opt out, you will no longer receive text messages unless you choose to opt back in.
How to get help (HELP)
For help or assistance, reply HELP to any text message you receive, or contact our team directly using the contact information below. We're happy to answer any questions.
Message & data rates may apply
Standard message and data rates may apply depending on your mobile carrier and plan. Please check with your wireless provider for details on any applicable charges.
Information We Collect
To provide our car rental services, we may collect the following types of information, depending on where you are in the process:
- Contact information — your name, phone number, and email address, including phone numbers you provide on any inquiry, application, waitlist, or license-verification form
- Rental details — vehicle selection, rental dates, reservation preferences, and whether you are renting for personal or approved gig-work (rideshare/delivery) use
- Driver identification — a copy of your driver's license uploaded through our secure verification form, plus your age and license status, used solely to verify eligibility
- Vetting & background information — driving-record and background-check results, used to approve drivers and comply with applicable laws. We do not perform credit checks or collect your Social Security number
- Payment & billing information — transactions processed through secure third-party processors (including Turo for luxury rentals) so that you can reserve and pay for your rental
- Communication records — records of inquiries, bookings, and messages submitted through our forms, email, phone, or SMS
Documents uploaded through our license-verification form are handled by our secure form provider (LeadConnector) and are accessed only by our team to screen you for eligibility. We do not sell this information or use it for any purpose other than verifying you as a renter.
How We Use Your Information
We use the information we collect to operate and improve our business. Specifically, we use it to:
- Process and manage your vehicle reservations and rentals
- Vet drivers through background and driving-record checks, as described on our insurance and requirements pages
- Communicate with you about your rental, including via SMS messages you have opted into
- Send service-related notifications and safety updates
- Comply with applicable laws, regulations, and legal requirements
- Improve our services, website, and customer experience
How We Share Information
We do not sell your personal information, and we do not share your phone number or contact details with third parties for their marketing purposes. We may share information only in limited circumstances:
- With service providers who help us operate our business (such as booking platforms like Turo, background-check providers, and payment processors), only as needed to provide our services
- When required by law, court order, or government authority
- To protect the safety and rights of our customers, employees, or the public
- In connection with a merger, acquisition, or sale of company assets
Data Security & Retention
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. We retain your information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.
Your Choices & Rights
You can opt out of SMS messages at any time by replying STOP to any message. You may also contact us at any time to access, update, or request deletion of the personal information we hold about you. Please note that some information may be required to maintain an active rental or to comply with legal obligations.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Effective date: August 2026. This policy applies to all services offered by Signature Auto Rentals.
This Privacy Policy works together with our Terms of Service, which govern your use of our website and rental services.